Like any business, we understand the nature of cash flow and we aim to be as flexible as possible with our payment policy.

This document explains our approach to invoicing, payments and late payments.

Part 1 – Web Hosting Services

Invoices for the following services, web hosting, domain registration, SSL Certificates, Spam Expert Licenses, will be issued approximately one month before the expiry of the service unless you are on shorter credit terms due to previous payment issues.

Reminders will usually be sent when possible one week and three days approximately before the payment is due. Occasionally a reminder may not be sent so it’s important that you keep track of the due date.

If payment is not made within 24 hours of the due date expiring, then a late payment fee of £15 is automatically applied to your account.

If the invoice remains unpaid past 5 days, then the site is liable to be suspended. This will incur an additional £25 reconnection fee payable in advance.

The site will remain on our servers in suspended state for two further weeks. After this point if payment is still not received, it will be removed from the servers. To have it reinstalled after this carries an additional £45 charge payable in advance.

Please note that if payments are consistently received after the due date, then this will lead to a reduction in the credit terms we can offer you.

Part 2 – Web Design Services

Sites hosted with us 

Minor work on existing sites

If your site is hosted with us, then we allow 30 days credit (unless you are on shorter credit terms due to previous payment issues) following the completion of any work. Occasionally for work that is fitted in at the last minute or work that has a short lifetime, we will apply shorter terms of less than a week

Reminders will usually be sent when possible one week and three days approximately before the payment is due. Occasionally a reminder may not be sent so it’s important that you keep track of the due date.

If payment is not made within 48 hours of the due date expiring, then a late payment fee of £15 is automatically applied to your account.

If the invoice remains unpaid past 7 days, then we will no longer be able to provide any support for services related to the work in question.

Complete Project builds (new sites)

Complete project builds must be paid for in full before the site goes live unless otherwise agreed. (If you are on a finance plan, then the first installment must be paid)

Sites hosted on external non VTS servers

For complete site builds that are to be hosted on external servers, payment must be made in full before a site can be released to your hosting.

For smaller work and minor updates, credit periods may be offered to long standing clients, otherwise work will need to be paid for before changes are put live.